Privacy Policy

1. Who we are

Megaplan Ltd ("Megaplan", "we", "us", "our") is an architectural practice registered in England and Wales. We are the data controller for personal data collected through this website (megaplan.co.uk) and our client-facing communications.

Contact: mike@megaplan.co.uk

2. What data we collect

We may collect the following categories of personal data:

• Contact information — name, email address, phone number, and any message content you submit via our contact form or chat widget.
• Project enquiry details — property address, project type, budget range, and other information you voluntarily provide in a brief.
• Usage data — pages visited, time on site, browser type, device type, and approximate location (city/country level) collected automatically when you browse this website.
• Communications — emails, WhatsApp messages, or other correspondence you send to us.

3. How we use your data

We use your personal data to:

• Respond to enquiries and provide architectural services you have requested.
• Manage our client relationship and deliver projects.
• Improve our website and understand how visitors use it.
• Comply with legal and regulatory obligations.

We do not use your data for automated decision-making or profiling, and we do not sell your data to third parties.

4. Legal basis for processing

We rely on the following lawful bases under UK GDPR:

• Contract — processing necessary to take steps at your request prior to entering a contract, or to perform a contract with you.
• Legitimate interests — responding to enquiries, improving our website, and maintaining business records, where these interests are not overridden by your rights.
• Consent — where you have given explicit consent, such as accepting cookies or subscribing to communications.
• Legal obligation — where processing is required to comply with applicable law.

5. Cookies

This website uses cookies to operate correctly and to understand how it is used. When you first visit, you will be asked to accept or decline non-essential cookies. Essential cookies (required for the site to function) are set regardless of your choice. You can withdraw consent or manage cookies at any time via your browser settings.

6. Third-party services

We use the following third-party services that may process your data:

• Reamaze — our chat and inbox platform, which processes messages you send via the chat widget or contact form.
• Google — we display Google Reviews on our site; Google's own privacy policy governs data held on their platform.
• WhatsApp (Meta) — if you contact us via WhatsApp, Meta's privacy policy applies to that communication.
• GoDaddy — our website is hosted on GoDaddy's infrastructure, which processes server logs and usage data.

We only share data with third parties where necessary to provide our services or where required by law. We do not share your data for marketing purposes.

7. Data retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data from contacts who do not become clients is typically deleted after 12 months. Client project records are retained for a minimum of 6 years following project completion in accordance with professional indemnity requirements.

8. Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no legitimate reason for us to continue holding it.
• Restriction — ask us to restrict processing of your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at mike@megaplan.co.uk. We will respond within one month.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk or 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.